Returns & Refund Policy

At FELAVELIX, we believe clarity builds trust. This Returns & Refund Policy outlines your rights, eligibility criteria, and the steps required to request a return or refund for purchases made through felavelix.live.

Please read carefully before initiating a request.

Policy Snapshot

• 14-Day Return Window
• Original Condition Required
• Proof of Purchase Mandatory
• Refunds Processed Within 7 Business Days

1. Eligibility for Refunds

To qualify for a refund, items must be unused, in their original condition, and returned in the original packaging. Digital products or services must not have been fully accessed or consumed. Proof of purchase, such as an order confirmation or receipt issued by FELAVELIX, is required.

2. Time Limits

Return requests must be submitted within 14 calendar days from the date of delivery or service activation. Requests received after this period may not be approved. Refunds are processed within 7 business days after approval.

3. Request Process

1. Contact our support team using the details below.
2. Provide order number and reason for return.
3. Await confirmation and return instructions.
4. Ship items if required.

4. Conditions

Returned items must not show signs of damage, alteration, or misuse. FELAVELIX reserves the right to inspect returns before approving refunds.

Shipping fees are non-refundable unless the return results from our error.

5. Exclusions

• Items marked as final sale
• Customized or personalized products
• Used or damaged items not caused by FELAVELIX
• Requests submitted after the 14-day window

6. Refund Method

Approved refunds are issued to the original payment method used at checkout. Processing times may vary depending on your financial institution.

Email

[email protected]

Response Time

Within 2 Business Days

Company Name

FELAVELIX